Data Access & Deletion Requests Policy

martume.com – M Art & Design Stand: 2026

1. Your Rights

Depending on your location and applicable data protection laws (including the EU GDPR), you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• request data portability
• withdraw consent at any time (e.g., newsletter)
• object to certain types of processing

We will honor these rights in accordance with applicable legal requirements.

2. How to Submit a Request

To submit a data request, please contact us at support@martume.com and include:

• your full name
• the email address used in our shop
• the type of request (access, deletion, correction, restriction, portability, etc.)
• any additional information that helps us identify your account or order

Requests must be submitted via email for security reasons.

3. Verification

To protect your data, we may ask for additional information to verify your identity before processing your request. This may include:

• confirmation of order details
• confirmation of account information
• additional identity verification steps if required by law

We cannot process requests if identity verification is not possible.

4. Limitations

We may not be able to delete data when:

• we are legally required to retain it (e.g., tax or accounting laws)
• it is necessary for the establishment, exercise, or defense of legal claims
• it relates to an active order or unresolved support case

In such cases, we will inform you of the reason.

5. Response Time

We aim to respond to verified requests within the timeframes required by applicable law. Under the EU GDPR, this is typically within 30 days, with the possibility of extension for complex cases.

6. Contact

For all data access or deletion requests, please contact: support@martume.com